Privacy Policy

Depending on how you interact with Travel Miles, we may collect information such as:

We may collect information when you:

• Visit our website.
• Submit a contact or inquiry form.
• Request a quotation.
• Request a customized itinerary.
• Make or enquire about a booking.
• Contact us by email, telephone, WhatsApp or other communication channels.
• Subscribe to our newsletter.
• Communicate with our staff or travel representatives.
• Provide information during the planning or delivery of a trip.
• Interact with our website, including through cookies and similar technologies.

Travel Miles may use your personal information to:

• Respond to your questions and inquiries.
• Prepare quotations and travel proposals.
• Design customized itineraries.
• Process and manage bookings.
• Arrange tours, transportation, accommodation, permits and other travel services.
• Communicate with you regarding your booking or requested services.
• Provide customer support.
• Process or facilitate payments through appropriate payment providers.
• Improve our website, products and services.
• Understand how visitors use our website.
• Send newsletters, travel information, offers or promotional communications where permitted and where you have provided the appropriate consent.
• Prevent fraud, misuse or unauthorized activity.
• Meet legal, regulatory, accounting or administrative requirements.
• Protect the rights, safety and property of Travel Miles, our customers and our partners.

Where applicable, Travel Miles processes personal data on a lawful basis, which may include:

• Your consent.
• The need to take steps at your request before entering into a contract.
• The performance of a contract or travel service you have requested.
• Compliance with legal or regulatory obligations.
• Protection of legitimate business interests where permitted by applicable law.
• Protection of vital interests where applicable.

Where processing is based on consent, you may withdraw your consent where legally permitted.

Travel Miles does not sell your personal information.

We may share information where reasonably necessary to provide the services you request.

Depending on your travel arrangements, this may include sharing relevant information with:

• Hotels and accommodation providers.
• Tour guides and local service providers.
• Transportation providers.
• National parks and tourism authorities.
• Permit-issuing authorities.
• Airlines or other travel providers.
• Payment service providers.
• Insurance providers where relevant.
• Technology, website hosting, email or communication service providers.
• Professional advisers or service providers working on our behalf.
• Government or regulatory authorities where required by law.

We only seek to share information that is reasonably necessary for the relevant purpose.

Because Travel Miles arranges travel within Rwanda and other countries in East Africa and may work with international travel partners, some personal information may need to be transferred to or accessed from countries outside Rwanda.

Where such transfers occur, Travel Miles will seek to handle personal information in accordance with applicable data protection requirements and appropriate safeguards.

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences and support website analytics.

Some services used on our website may place their own cookies or similar technologies.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

Travel Miles may use website analytics and measurement technologies to understand visitor activity, traffic sources, website performance and how users interact with our website.

These tools may collect technical information such as device information, browser information, IP address and website interaction data.

The information is used primarily to improve the website, customer experience and our marketing activities.

If you subscribe to our newsletter or otherwise provide consent to receive promotional communications, Travel Miles may send information about tours, destinations, travel opportunities, company updates and special offers.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional or service-related communications, such as booking confirmations or important information about a trip, may still be sent where necessary to provide the requested service.

Travel Miles takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic communication system or method of data transmission can be guaranteed to be completely secure.

Travel Miles retains personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, comply with legal obligations and protect our legitimate interests.

When personal information is no longer required, it may be securely deleted, anonymized or otherwise disposed of in accordance with applicable requirements.

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Object to certain processing.
• Request restriction of processing in applicable circumstances.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is processed.

Our website and services are primarily intended for travelers and customers who are able to enter into travel arrangements.

Where information concerning a child is required for a legitimate travel purpose, it should be provided by a parent, legal guardian or other person legally authorized to provide that information.

We do not knowingly use children’s personal information for unrelated marketing purposes.

Our website may contain links to third-party websites, booking platforms, tourism organizations, social media platforms or other external services.

Travel Miles is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Travel Miles may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The updated version will be published on this website with a revised “Last Updated” date.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Travel Miles: